Sample Services

Everything you need to know about our cut and full sized sample service...

We encourage all customers to purchase sample tiles before making a complete purchase to get a true, accurate and clear overview of the product and its suitability for installation. You can either choose up to three free cut 10x10 cm pieces or purchase a full size piece (half/quarter cut for larger tiles where applicable, see Tile Sample Sizes on the right for details). Either way, we will cover the delivery cost to get the sample to you.

Please remember that shades and calibration of tiles differ, especially with natural products. Therefore purchasing samples weeks and months in advance can mean that by the time you purchase your tiles, the shade and calibre may have changed slightly if new stock has been brought in from the suppliers in the interim period. So, before fixing, please ensure you are entirely happy with the product as any claims once the product has been fixed will not be considered.

Chargeable Samples

  • 1) Click the ‘Order Full Size Sample’ button on the product page. This will add the tile to your basket. Repeat this for each different sample you wish to purchase.
  • 2) When you are happy with all your selections, scroll over the green basket icon in the top right hand corner and click ‘View and edit basket’.
  • 3) Once redirected to the basket, select checkout on the right hand side, fill in the billing, shipping, delivery & payment information and click ‘Place Order’

Free 10x10cm Cut Sample

  • 1) Click on the ‘Order Free Cut Sample’ button on the product page. This will add the tile to your basket. Repeat this for each free sample up to a maximum of three samples. If you would like more than 3 cut samples, that fine, there is a small fee of 99p per sample to cover the extra delivery cost of sending a parcel instead of the usual letterbox sized box pictured.
  • 2) When you are happy with all your selections, scroll over the green basket icon in the top right hand corner and click ‘View and edit basket’.
  • 3) Once redirected to the basket, select checkout on the right hand side, fill in the billing, shipping, delivery & payment information and click ‘Place Order’

Full Size Samples can only be supplied up to a maximum size of 60x60 cm. Sample tiles over this measurement will be sent as a quarter or half size tiles (where applicable). The price paid for these smaller chargeable samples will be adjusted accordingly at the product page. Free Postage and Packaging still applies in these circumstances.

60×60cm or smaller

Square larger than 60×60cm

Rectangle larger than 60×60cm

We can supply Full Size Samples over 60x60cm if required - these will be sent to you as a palletised delivery however, this is excluded from free postage and package - delivery charges start at £35 plus the cost of the tile and can change depending on categorical delivery location.

Why do we do this?

Tiles are fragile to transport, particularly loose individual tiles transported via a parcel courier. The chances of damage in transit drastically increases for tiles over 60x60 cm and when damaged, tiles have extremely sharp edges. As a responsible retailer, we do not want to risk the health and safety of anyone handling our goods (including you, the customer). Therefore to reduce the risk of damage in transit we have adopted the above policy.

If possible, carefully remove the tile from the packaging, take a photograph of the damaged tile, then send it to us along with your order number to customer.service@tiles247.co.uk. Upon receipt of the photograph(s) we will gladly organise a replacement sample to be sent to you. If the damage is minimal and you prefer to be refunded for the sample, please let us know in your e-mail and we will action this for you.

Customers can order as many different full, quarter or half samples as they like. Samples are limited to one tile, in a particular colour, selected from a particular range. For example, you may select a sample of a light grey, grey, and dark grey sample from the same or different range, however you can not select, two of the same light grey tiles from the same range

Free cut samples are limited to a maximum of 3. If customers prefer to order more than 3 cut samples, that's fine, we charge a small fee of 99p per cut sample over 3 samples, to cover the extra delivery cost of sending a parcel instead of the usual letterbox sized box pictured.

At Tiles247, we understand that selecting the right colour and texture tile to fit your project can be difficult. The true cost of postage and packaging for a single sample parcel can range between £12 - £18 per parcel and is therefore a loss making service. We’re fine with this though, as making sure that you have the right tile that suits your dream and vision is what’s most important to us.

However, if a customer has purchased samples of the same tiles in the past or has placed a full order for the selected sample tile and happen to be short on their order, we will not send another sample with free P&P. We will regard this as an abuse of our loss making sample service and the sample order / multiple sample orders for the same sample tiles will be refunded.