We appreciate that today’s busy lifestyle means convenient reliable deliveries are important. Therefore, during the checkout process you are able to choose a delivery date that suits you.

Important Information

***Due to the current Covid-19 situation, Next Day Delivery Slots are extremely limited - please check at the checkout for current delivery lead times and availability.***   

Cut off for next working day delivery is 4 pm, exclusions apply, please refer to the rates for details.

Orders placed after 4 pm will be picked and dispatched on the next available working day.

All pallet deliveries are ‘ kerbside deliveries’ only - this means that the third party couriers we employ to deliver your order are not permitted to bring the pallet into your property and that the order will be left at the nearest exterior accessible location providing that the route is a flat, hard surface over which a pallet truck can be manoeuvred. As tiles are heavy, we advise that you have someone on hand to help you move the boxes into your property. 

The maximum weight of items on a single pallet is 975Kg

Deliveries are charged per pallet up to 6 pallets. Tiles247 will subsidise any pallets over this quantity to minimise delivery costs to the customer i.e. if an order requires 10 pallets, the customer will pay for 6 pallets we will pay for the other 4.

Parcel deliveries are capped at 15kg.

Orders over 15 kg must be transported by pallet and therefore pallet charges will apply. See the ‘Rates’ section for further information relating to charges.

Rates:

Selected Date
Monday - Friday 8am - 6pm

England, Wales & South Scotland

£9

North Scotland, Highlands, Scottish Isles, Northern Ireland, Ireland, Isle of Wight, Isle of Man, Channel Islands

£15

Next Working day is available up to 4 pm

Deliveries are charged per parcel (See Important Information for details)

Selected Date
Monday - Friday 8am - 6pm

England, Wales & South Scotland

£35

North Scotland *, Northern Ireland, TR17 - TR20 & TR27

£70

Highlands, Scottish Isles, Northern Ireland, Ireland, Isle of Wight, Isle of Man, Channel Islands

£99

Next Working day is available up to 4 pm

Deliveries are charged per pallet (See Important Information for details)

* Our Pallet couriers categorise the following postcodes as North Scotland:

AB, DD, KW1-14, IV1 -40, IV52 -54, IV63, PA21, PHI -41, PH49 -50

Timed Deliveries will be calculated at checkout if the courier offers the service to your area

If your country or area is not covered in the delivery ‘Rates’ section:

We can deliver to a UK based port, although this is where our responsibility for the goods ends.

It is up to the customer to arrange transport from the port to the country of their choice.

Tiles247 will not be responsible for any damages once the goods are delivered and signed for by the port.

It is the customer's responsibility to ensure that the order is checked for any visible sign of damage prior to signing for the goods.

Damaged Goods & Cancellations

Upon receiving your order, please carry out a quick visual inspection while the courrier is present. Any obvious visible damage visible should be marked on the delivery paperwork. Within 24 hours please fully check your order to ensure you are satisfied with all elements including damages, quantities, tile shade and sizing. In the unlikely event there are any issues with your order, please report any damages within 48 hours by contacting customer.service@tiles247.co.uk or calling 01270 340 034 (please include your order number).

Assisted Deliveries

The third party couriers we use do not offer an assisted delivery service as standard. However, we are happy to look into an alternative premium service tailored to your specific needs upon request. Usually, the minimum charge of £80 plus your standard fee will apply should an assisted delivery be requested. However, this can increase depending on categorical location and any special requirements at the delivery point.

PayPal Transactions

If paying via PayPal, you will leave our website and the transaction will go through with your default PayPal address details. This will override any previous address details entered into our checkout page. Therefore, please ensure that you change and confirm the required delivery address within your PayPal account.