It is not in our best interest to supply any customer with damaged or incorrect goods. All orders are meticulously picked and checked to ensure that you receive the correct goods in perfect condition. However, tiles are fragile by nature and occasionally some can be damaged during transportation.
Please give your order a quick visual inspection while the courier is present; the courier should allow you a reasonable amount of time to do this. Any obvious visible damage from the outside of the pallet must be marked on the delivery paperwork as damaged. Once the tiles are signed for, please unwrap your pallet and inspect the full order.
In the unlikely event that you receive damaged goods from us please let us know within 48 hours of delivery. Upon first contact we will send you a simple online form to fill out which must be completed within 48 hours of receiving the form. We will proceed to replace or refund the items ASAP once we receive the completed form within this timeframe.
No responsibility for damaged products can be accepted after 48 hours / two working days (Mon - Fri) from receipt of goods.
Please check your order before installation to ensure that all the products are correct and accounted for. In the extremely unlikely event that we send you the incorrect product, please email firstname.lastname@example.org with your order number and a photograph showing the product you have received in error and/or a photograph of the printed supplier tile name located on the side of the box. Upon receipt of the correct information, we will do our best to resolve the matter as soon as possible and before installation.
Any claims made after the products have been installed can not be accepted.