At Tiles247, we understand it can be difficult to estimate the number of tiles needed for your project. Although we recommend to keep 1 - 2 m² of tiles in case of unfortunate mishaps throughout the life of the tiles, we offer a 30 day money back guarantee under the following circumstances:

  • The 30 day money back guarantee expires 30 days from when you receive your goods.
  • We must have the same shade and calibre number stocked in our warehouse (to avoid batch contamination) before we agree to accept your return, so please check with us before returning your items.
  • Goods must be returned in resalable condition, within the original undamaged packaging clearly displaying the shade and calibre number.
  • Tiles can be returned in partial box quantities although they must be within the original carton clearly displaying the shade and calibre number. Loose tiles with no batch information will not be accepted.
  • Any delivery charges originally paid will not be refunded.
  • Goods must be returned with proof of purchase such as a copy of your e-mail confirmation or the completed returns form which we will send to you. Failure to provide this can delay your refund, as without it our warehouse staff will not know the details of the return/order.
  • You are responsible for arranging and covering the costs of transport and insurance for the return of products.
  • Any special or bespoke items, outside our normal range, specially ordered specifically for an individual customer, are not covered by our 30 day money back guarantee.
  • Refunds will be made via the original method of payment and processed once the goods have arrived with us and been checked. Funds may take up to 10 working days to appear in your account dependent on the specific service offered by your card provider. Tiles247 have no influence over this time period.
  • Any goods that have arrived to us damaged can not be refunded and we will supply you with suitable proof of the condition which they were returned to assist you with any claims against your couriers.
  • The value of any free gifts not returned or bulk buy offers which become non-applicable to the original sale post refund will be deducted from the refund value.
  • Returns must be made to our returns centre: Tiles247 Connaught Street, Tunstall, Stoke on Trent, ST6 5TQ